Developing a Quality Road Map to Support the Philippine BPO Industry’s Transformative Growth
In pursuit of global recognition, the Philippine BPO industry calls for quality enhancement. The Quality Roadmap steps in as the ideal catalyst for this transformation.
How ECCI Helped a Leading Telecommunications Company Improve its Customer Experience
Introduction The telecommunications industry in the Philippines has been undergoing an unprecedented phase of growth and expansion – thanks to the growth of the outsourcing industry in the country, steady growth in the country’s economy, and aggressive infrastructure investments from the industry players. During the decade of 2011-2020, the industry experienced remarkable progress and transformation. […]