Success Stories of Businesses Through ECC International

Developing a Quality Road Map to Support the Philippine BPO Industry’s Transformative Growth

In pursuit of global recognition, the Philippine BPO industry calls for quality enhancement. The Quality Roadmap steps in as the ideal catalyst for this transformation.

How ECCI Helped a Leading Telecommunications Company Improve its Customer Experience

The client is a leading telecom company in the Philippines. They set their goal on prioritizing customer retention and partnered with ECCI to enhance their customer experience.

Operations Excellence

Service Management

Fujitsu is a Fortune 500 organization spearheading the Information and Communications Technology space. ECCI with its IT Process Excellence and Consulting expertise helped Fujitsu in aligning their processes to the…

Information Technology Excellence

Actualizing Software Development Excellence

The Client’s Information Systems group intends to excel in its programming standards and quality assurance methodology as a culture of continuous improvement and delivery excellence, where systems and processes create…

Information Technology Excellence

IT Shared Services Excellence

ECCI helped the client to establish strong internal processes and systems through CMMI DEV v1.2 model implementation and to demonstrate a strong service management framework inspired by best practices from…

Business Excellence

Global Service Management Excellence

The client is one of the top 5 Human Resources software and services providers in the world. They aim to help HR managers improve their service through more efficient processes…

Data Security Management

Securing Future Business Success

ECCI helped the Client by appraising and benchmarking the management system’s effectiveness, ade¢uacy and compliance against industry requirements – IS0 27001:2005 third-party certification audits, internal testing and validation of BCM…

Success Stories