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Overview
Customer experience has a direct impact on business. Businesses whose store-fronts represent a considerable fraction of their customer engagement need to up their game even in today’s digital age with increasing competition and dwindling consumer loyalty.
Knowing factors that influence customer experience and performing periodic reviews is imperative for improvement of the bottom-line. While such store audits are not new, the consistency and effectiveness of pure manual efforts are highly questionable given the limited resource availability, physical spread and quantity of stores and changing requirements.
With over 20 years of experience in performance improvement and business process audits across sectors and markets, ECCI has integrated a scalable and customizable field audit application into the solution mix to define, schedule, facilitate, record, analyze and report multiple store audits in a much shorter time.
Who will benefit?
Businesses that entertain and engage customers with storefronts gain maximum benefits.
Department Stores
Bank & Financial Services
Gas Stations
Telecommunication
Cafes and Restaurants
Convenience Stores
Spas & Salons
Bayad Centers
What areas are best monitored?
Customer experience has a direct impact on business results. Based on the sector, areas that yield maximum returns can change. Some of the most common areas include:
Visual Merchandising
Information Security
Branding
Customer Service
Why Store Audits?
Ensure compliance among the third party
Positively impact customer experience
Contribute to bottom-line performance
Improve operations
Enhance brand reputation
Manage risks through early detection
Our Methodology
Our 5D methodology captures the essence of an audit lifecycle, allows seamless automation of audit execution and most importantly ensures cascades to the objectives of determining adequacy, compliance and effectiveness of your overall brand which is at the heart of performance improvement.
Discover
Understand business requirements and drivers
Define
Develop a checklist and establish on STAR
Document
Capacitate auditors and perform audits
Deploy
Review and analyze data vs performance
Determine
Report results and manage trends through the cycle
Integrating Audit Tool
