Managed Services
What is Managed Services?
Why Managed Services?
Our Service Framework
Training and Competency Management
Process & Certification Maintenance
What you will get?
What is Managed Services?
While maintaining a competent workforce and a consistent platform of processes is crucial to the success of an Organization, functions such as training and process management are not the core function of most companies.
ECCI provides a portfolio of business-related, results-oriented managed services that assists Organizations in managing these functions that fall out of their core operations. The main objective is to help companies achieve business excellence by covering non-core yet critical functions without affecting their core activities. We follow a two-pronged approach of improving and managing the Human Capital and the Internal Processes which serve as critical driving force for Organizational success.
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Why Managed Services?
- Focus on core business in the best interest of the company’s growth leaving the non-core activities to be taken care of by the experts.
Achieve World-class Excellence - Training and QA groups face a dizzying array of learning content, technology vendors and improvement options. Outsourcing to a people and process specialist eliminates the clutter & allows you to stay at the forefront of the market.
- Reduce cost and Increase flexibility Companies are continually trying to reduce administrative costs while remaining competitive. Outsourcing can give the leading-edge training effort at a significantly reduced fixed cost and controlled variable cost
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- Align Organizational goals with core activities by clearly identifying and mapping the Organizational as well as personnel requirements against the goals.
- Gain visibility to performance and program effectiveness through simple reports and dashboards providing the right kind of metrics based on the requirements.
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Our Service Framework
Strategic Services encompass the necessary services to be rendered at the managerial level starting from planning session facilitation to business performance reporting. This forms the backbone and gives structure to the whole program.
Operational Services include important activities delivered to the people on the operational level at different functional departments helping the Organization achieve bottom-line results.
Support Services include all administrative activities including documentation, reports generation, records management etc., and cuts across all levels of the company.
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Training and Competency Management
Training departments are under constant pressure to increase relevance, improve value and decrease costs, in other words, run training like a business. The problem is that around 80% of training departments’ time is often spent on operational efforts, like maintaining technology, working with vendors and coordinating administrative logistics. Our managed training solutions can offer a flexible solution on specific areas or complete end-to-end training solutions based on the customer needs. Some of the core services include:
- Strategic Planning
- Training Needs Analysis
- Custom Content Development
- Training Delivery and Evaluation
- Reporting and Measurement
- Training Administration
Our Methodology
For more information, download our White paper on Managed Services
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Process & Certification Maintenance
Through our extensive consulting experience, we help companies manage their processes, sustain their systems, maintain their certifications and thereby assist in attaining continuous improvement in operations without sacrificing the time and efforts of their key internal resources.
Our Services
Using our MAINTAIN service model, we offer a range of solutions starting from refresher trainings and audit support to management reviews and visibility reports to help companies manage their operations and improve their performance.
For more information, download our White paper on Managed Services
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What you will get?
While highly customized services can be offered based on client needs, here is the basic service package that provides an end-to-end solution for the Organizational in terms of people and process enhancement, paced carefully over one full year (12 months)
To learn more about ECCI Managed Services offering, join our FREE Discussion Forum – “Managed Services – A Primer”
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