| J U L Y |
| PROGRAM TITLE |
PROGRAM CONTENTS |
COST |
SCHEDULE |
LOCATION |
| BEHAVIORAL PROGRAMS |
| Supervisory Skills and Leadership Program |
Transition from technical to people expertise
PLOC: The Basics of Supervision
The 3 Pillars of Supervison
Leadership as Foundation and Catalyst of Change
Structuring and running the House of Leadership |
P 13,000.00 + 12% VAT |
22-23 |
MANILA |
| Performance and Career Development Coaching |
Elements of Coaching
The Coaching Roadmap
Types of Coaching
The 5-Phase process of Coaching for Performance and Career Development |
P 13,000.00 + 12% VAT |
17-18 |
MANILA |
| Problem Solving for Supervisors & Managers |
Problem Solving – Basics & Importance
Popular Methodologies & Simple Tools
PSDM using the S-O-L-V-E Methodology
Decision Making – Principles & Significance
Introduction to DAR – Decision Analysis Resolution
Decision Analysis tools and techniques
Problem and Decisions – Presentations |
P 8,000.00 + 12% VAT |
21 |
MANILA |
| Train the Trainers Workshop |
The Adult Learner
Domains of Learning/Learning Styles
* V-A-K
* Multiple Intelligences
Designing a Training Program
* Training Plan
* Training/Learning Objectives
* Course Outline
* Training Methologies
Principles in facilitating learning
* The trainer in the classroom
* Handling Questions and Answers
Presentation/Platform Skills
Basic Classroom Management
Presentation Workshops |
P 13,000.00 + 12% VAT |
28-29 |
MANILA |
| FUNCTIONAL/TECNICAL PROGRAMS |
| OHSAS Awareness |
OH & S at Workplace - Basic Overview & Importance
Introduction to OHSAS 18001:2007
OH & S Best Practices in the BPO and Call Center Industry
Key OH & S Issues at the Workplace
Performing an Organizational OH & S Risk Assessment
Introduction to RSIs
Reducing / Eliminating RSIs in workplace
Improving Organizational Performance
Introducing an Organizational H & S Culture |
P 8,000.00 + 12% VAT |
21 |
MANILA |
| ITIL v3 (IT Infrastructure Library) Foundation Certification |
Service Management as a Practice
ITIL and ITIL Best Practices - An Overview
The Service Lifecycle
Key Principles and Models
Key Processes and Functions
Continual Service Improvement
Functions, Roles and Responsibilities
Exercises and Case Studies
Exam Review and Mock Exam |
P 45,000.00 + 12% VAT |
21-23 |
MANILA |
| The 7 QC Tools |
Workplace organization learning objectives
Introduction to Quality Management and Quality Tools
The Basic Usage of Quality Tools
Benefits of the 7 QC Tools
Discussion of the 7 QC Tools
* Pareto Analysis
* Cause and Effect Diagrams
* Histograms
* Control Charts
* Scatter diagrams
* Stratification
* Check Sheets
Data Collection
Application of 7 QC Tools
Exercises |
P 8,000.00 + 12% VAT |
28 |
MANILA |
| Value Stream Mapping |
Introduction to Lean Concepts - An Overview
Process Mapping Basics
Value Stream Mapping - An Introduction
Current State Mapping
Understanding Wastes and Value Streams
Analyzing the Current State
TPM Pull / Kanban Principles
Implementing VSM
Implementation Model
Data Collection and Analysis - Key Tools and Techniques
Future State Mapping - Exercises |
p 12,000.00 + 12% VAT |
24-25 |
LAGUNA |
| 29-30 |
CLARKE |
| A U G U S T |
| PROGRAM TITLE |
PROGRAM CONTENS |
COST |
SCHEDULE |
SCHEDULE |
| BEHAVIORAL PROGRAMS |
| Managerial Leadearship: Sustaining your associates performance in the organization |
Leading, managing or just plain Doing
The Leadership/Managerial Ladder
Leadership and management styles
Motivating associates for results
The manager's KRAs
A review of the manager's basic PLOC functions
Decision-Making as a Management Tool
Getting the most our of coaching and feedback
Integration: Linkinng motivation with control systems and sustaining performance |
P 13,000.00 + 12% VAT |
27-28 |
MANILA |
| Performance and Career Development Coaching |
Elements of Coaching
The Coaching Roadmap
Types of Coaching
The 5-Phase process of Coaching for Performance and Career Development |
P 13,000.00 + 12% VAT |
25-26 |
MANILA |
| Effective Training Management and ROI Calculation |
Org. Training & ROI – An Overview
Training Management Cycle (ISO 10015)
Training ROI Calculation – The Best Practices
Linking Training Results with Objectives
ROI Calculation – The Fifth Level – Key Steps
Calculating ROI & Key Challenges
Exercises and Case Studies |
P 9,000.00 + 12% VAT |
22 |
LAGUNA |
| 28 |
CLARKE |
| TEACHNICAL/FUNCTIONAL PROGRAMS |
| Human Sigma - Driving Excellence the Six Sigma Way in Service Industries |
Basics of Quality Control
Humanizing Quality Control
5 Rules in bringing Excellence to employee-customer engagement
Introduction to Human Sigma
The Strategy and Tactics of Human Sigma
* The Demand of Evaluation
* The Demand of Intervention
* The Demand of Encouragement |
P 10,000.00 + 12% VAT |
18 |
MANILA |
| CMMI (Capability Maturity Model Integration) Official Intro |
CMMI Model Introduction
* Principles, History, Representation, Adoption
CMMI Model Components
* Structural Overview (Maturity Levels and their characteristics; Required, Expected, and Informative Components)
* Model Components (Process Areas, Specific Goals, Specific Practices, Typical Work Products, Subpractices, Discipline Amplifications, Generic Goals, Generic Practices)
Framework Interactions
* Four Categories of CMMI Process Areas: Process Management, Project Management, Engineering, Support) |
P 45,000 + 12% vat |
13-15 |
MANILA |
| EMS (ISO 14001:2004) Lead Auditor Training |
Environment Management Basics
ISO-14001:2004 Basics
EMS Requirements as per ISO 14001:2004 Standard
Environmental Auditing Processes & Techniques
EMS Requirements: The Elements of the PDCA Cycle
The Best Practices of an Effective Audit (ISO 19011:2002)
Site Survey Techniques, Report Writing and Documentation
Mock Audit (Role Play) |
P 22,000.00 + 12% VAT |
11-15 |
MANILA |
| Occupational Health and Safety (OHSAS 18001:2007) Lead Auditor Training |
Occupational Health & Safety Basics
Introduction to the OHSAS 18001
Implementing OHSAS 18001
Introduction to OHS Management System Auditing
OHS Management System Planning Techniques
Auditors Qualifications - ISO 19011: 2002
OHSAS 18001 Requirements: The Elements of the PDCA Cycle
OHS Legislation in Philippines
OHS Auditing Principles
The Registration Cycle |
P32,000 + 12% VAT |
4-8 |
MANILA |
| Integration of Management Systems (IMS) Awareness |
Outline to Follow |
P10,000 + 12% VAT |
1 |
MANILA |
| Facilitating PMP (Project Management Professional) Certification |
Project Management PMBOK Guide: An Overview
Purpose, inputs and outputs in each of the 5 Process Groups: (1) Initiating, (2) Planning, (3) Executing, (4) Monitoring and (5) Controlling
The Nine (9) Project Management Knowledges Areas
Developing and creating the Project Charter, Scope Statement, Work Breakdown Structure, Responsibility Matrix, Network Building and CPM |
P 40,000.00 + 12% VAT |
19-22 |
MANILA |
| QMS (ISO 9001:2008) Awareness |
An Overview of Quality Management System (QMS)
The Process Approach
ISO 9000:2000 QMS – The Requirements
Business Processes
Process Analysis
Mapping of the ISO 9001:2000 requirements |
P 8,000.00 + 12% VAT |
22 |
LAGUNA |
| 28 |
CLARKE |
For more information and registration on the programs above, please call our secretariat and look for
Ness, Faith and/or Rose at (+632) 7505672-73 or email training@eccinternational.com |
